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FIND THE RIGHT ANSWERFrequently Asked Questions

GeneralQueries

Which plan is right for me?

Every business has different needs and according to those needs’ plans need to vary. We offer a free consultation at the beginning of your journey with us. Later we can together decide which plan suits you the best.

Do you handle e-commerce websites?

E-commerce has now become a very important part of the digital world. Yes, we do handle e-commerce websites and manage them as well. We add products to your existing websites. We also develop e-commerce websites.

How many request/hours of work I can send in each month ?

We have come up with a system that works wonderfully for your business. However, the numbers of hours are fixed for every single package and depending on the package that suits you best you can get the desired number of hours of work.

How will I review work ?

Website updates are what makes a website credible and active. In case of website updates, we will set up the website on the demo server. One other way to do it is by setting up a beta subdomain on your server. This is how you can easily review the work done.

Which technologies you work upon?

We work with both the traditional technologies and also have a command over the new and upcoming ones. We usually work with ASP.net, PHP, HTML, JavaScript, Angular, Node.js.

What are your support hours ?

We try to provide customer support as soon as possible. We are highly active between 9 am to 9 pm according to Indian Standard Time (IST).

Website Maintenance

What will be covered under basic updates ?

The following type of work will be covered under basic updates:

  • File uploading
  • Banner update
  • Images/icon updates
  • Content updates
  • Link Updates
  • Update meta tags (There will be separate cost for content)
  • Create Forms/pop ups
  • Backup
Can we assign file uploading or data entry tasks under maintenance ?

Yes, we can do the file uploading and linking task under maintenance work.

If I don't have a test server ?

We will set up a copy of your website on our server and will update files over there before uploading to the live website. We will upload the changes to the live website upon your confirmation and approval.

Are there any yearly package for the website maintenance work ?

Yes, we have all types of packages such as monthly, quarterly, six months, and yearly package.

For more details, you can contact us at [email protected]

How will I track the number of hours spent ?

Once you have made the payment, we will add your account on our Project Management System and you will be able to track the work progress and number of hours spent by the team.

Web Development

What type of web development work do you provide ?

Web development is huge and interesting. We provide all types of web development services. However, our expertise in web development lies in e-commerce, Online booking system, online ordering system and other web development work.

Is the designing work included in the cost?

Web designing is equally as important as web development. Yes, the designing work is included in the cost. With our pro and premium packages, we do provide unique and new designs. However, for basic packages, we use templates that are also creative and attractive.

Which CMS system do you use for the website development work ?

There are many CMS systems in the market which are used to create, manage and modify digital content. We have our own CMS system that we have developed for website development, management, creation, etc.

What is your techstack ?

Some of the projects or applications need to be combined with technologies to build or run the project or application. Tech Stack cannot be told as it might vary. However, you can check tech stack history with the link given below.

www.nettbyte.com/our-techstack/

Are you familiar with AWS ?

Amazon Web Services or AWS is the world’s most broadly adopted cloud platform. We offer AWS and we do have a professional team certified in AWS.

ShopifyCustomization

What type of custom work do you provide for Shopify?

We are specialized in an e-commerce website. Shopify comes in handy with that. We provide all types of customized work for Shopify. The customized work varies from payments, new features, designing work, etc. the estimation of the custom work is shared at the beginning of the consultation. 

How do you update the files to the live website?

Updating files on the live website is not complicated but is also not easy. We first set up the website on the development or staging server. Then the work is sent to you for confirmation. Only when the work is confirmed it is updated on the server.

What if you have to make changes to the other sections of the website due to dependency?

There will not be any charges if the website or the project demands dependency in the middle of its development. At the initial stages, the review and the scope are estimated so that the workflow of the current website is estimated and to calculate if dependency is required or not.

What if there would be any issue on the live website?

Live websites are a matter of delicacy and should be handled with care. That is the reason we would be available 24/7 if there is an issue on the live website.

Is there any refund policy?

The work is started within 24 hours once the payment is received in our bank accounts. In case, there is a change of mind and initiate the refund within 72 hours then you are liable for a full refund. However, after 72 hours of initiation of refund, you will be liable for only 50% of the payment.

WordPress Customization

What type of custom work do you provide?

WordPress is a fun platform to work and the customized work is also interesting. We provide all types of custom work with WordPress from payments, to plugins, etc. At the initial consultation, we would share the estimation for the custom work and an idea of how it would be.

How do you update the files to the website?

We will send you the files for confirmation of the work. Meanwhile, the website will be set up on our development or staging server. Once the work is confirmed the files will be updated on the website.

What if the custom work cost is more than 60 hours?

If the custom work cost is more than 60 hours then we will review the scope of work. Once the assessment is done, we will share the efforts estimation for the same.

What if there would be more tasks and updates in the middle of the assignment?

The workflow and the work will be reviewed and assessed at the initial stages of consultation. No new updates will be added to the workflow unless and until the updates or tasks are extremely important.

What if there would be any issue on the live website?

Live websites are a matter of delicacy and should be handled with care. That is the reason we would be available 24/7 if any issue occurs with the live website.

Is there any refund policy?

The work is started within 24 hours once the payment is received in our bank accounts. In case, there is a change of mind and initiate the refund within 72 hours then you are liable for a full refund. However, after 72 hours of initiation of refund, you will be liable for only 50% of the payment.

SERVICESFree Consultation

  • Whether you’re a startup or own a large enterprise, we’ll offer a free consultation to help you identify the issues with your current website design and strategize accordingly to overcome these issues. Further, we can help you to solve business problems.

SERVICESWebsite Maintenance

  • For existing websites, we offer professional website maintenance services so that your website stays up-to-date all the time. We’ll ensure to implement the modern methodologies while ensuring the website doesn’t lose its engagement factor.

SERVICESBespoke Solutions

  • Being a leading web development company, it is our responsibility to meet client requirements at every step. We offer bespoke web development solutions to build customized web portals that’ll cater to the interests of your potential audience.

SERVICESWebsite Redesigning

  • If you’re running your online store on Shopify, we can help you customize its design so that it becomes more interactive and helps you offer an engaging shopping experience to the customers

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  • We offer an array of AWS services to help you migrate your existing web applications to the cloud and monitor their performance as well. We utilize the most suitable SDK/APIs/Framework to successfully integrate your web applications with AWS, resulting in enhanced performance

SERVICESE-commerce Solutions

  • Planning to take your retail business online? Let us Help! At NettByte, we have a dedicated team of experienced e-commerce developers who have expertise in utilizing top e-commerce platforms to build scalable and visually engaging e-commerce websites.

SERVICESShopify Customization

  • If you’re running your online store on Shopify, we can help you customize its design so that it becomes more interactive and helps you offer an engaging shopping experience to the customers

SERVICESAWS Consultation

  • We offer an array of AWS services to help you migrate your existing web applications to the cloud and monitor their performance as well. We utilize the most suitable SDK/APIs/Framework to successfully integrate your web applications with AWS, resulting in enhanced performance

SERVICESMore Services Coming soon

  • Planning to take your retail business online? Let us Help! At NettByte, we have a dedicated team of experienced e-commerce developers who have expertise in utilizing top e-commerce platforms to build scalable and visually engaging e-commerce websites.
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